Refund Policy | QwenImage AI

Failed images

If an image can't be generated, the credits for that request are returned to your balance automatically. You don't need to contact us.

Credit packs

You can request a full refund within 7 days of buying a one-time credit pack, as long as none of the credits from that purchase have been used. Once credits from a pack have been spent, that purchase can no longer be refunded.

Subscriptions

You can cancel a monthly or yearly subscription at any time in your account settings. Cancelling stops the next renewal; you keep your remaining credits until they expire.

You can request a full refund of a subscription payment within 7 days of being charged, as long as none of the credits granted by that payment have been used. Payments where credits have already been used are not refunded, except where the law requires it.

How to request a refund

Sign in and open a support ticket from your account settings, including your order number and the email on your account. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank. The credits from a refunded purchase are removed from your balance.

Questions

If something went wrong with a purchase or an image, contact us through the support area and we'll look into it.